I email pages all the time and they look great but there seems to be problems with rendering tables, big bummer!!!!!!
I’m terribly frustrated with “computer” support. When I say “computer” I mean any piece of electronics, not just a PC. I find it to be cumbersome, slow, frustrating and all around a bad experience.
Know your Audience
For starters, I haven’t see a single support company start a conversion say with “let me first understand your background so I know how to talk to you.” That’s the first thing I always have to do when responding to support issues, who am I communicating with and word language would they understand?
When ever I contact support I’m treated the same a my grandma, this is terrible, inefficient and frustrating.
Don’t make users repeat themselves. If I enter info into the phone system then that information so flow through. Every company should log my hardware/software they are responsible for. I call my about my HP1102w printer today and then next week, they should know the second time I call that I have one.
Verify is Different than What Is
There is a difference between “what is …” and “please verify your …”. If you ask me to verify my phone number I will say it differently than if you ask me what is my phone #.
I went IE to get around the issue and luckily it worked but not I’ve got another problem, I can’t download the Diagnostic Tool…
When I read an email from my Gmail account on my WP7 it is not marked as read on the server instantly. If I force a Sync it will be marked as read or the next auto-sync with mark it as read.
When I read an email it should be marked as read on the server ASAP.
In my humble opinion Windows Explorer should default “Show Hidden files and folders” and “Show file extensions for file types” for admins. I know they want to hide from regular users.
Are you an admin? What do you think? Don’t you almost always have to configure this every time you create a profile?